Twinny is the AI agents and orchestration platform that connects your channels, your systems and your team. Built so AI operates where the work happens, not in a separate tool.
ARCHITECTURE
Each layer can run alone, but the power shows up when they work together. An agent that executes without context is an expensive chatbot; with context and governance, it's real operations.
Voice and messaging unified in a single agent. Each agent combines a language model, customer memory and a policy your team defines. No training on your data.
The layer that stops every conversation from starting from scratch. Pulls customer history, business policies, inventory, schedule and system data in real time.
Twinny doesn't recommend, it executes. Writes to your CRM, opens tickets, reschedules in your EHR, posts to the ERP. Every action signed and reversible.
Every decision is traced with the applied rule, the consulted data and the person who signs. Audit-ready for internal audits, ISO and EU AI Act.
The orchestration layer
Twinny connects people, systems and data with AI to coordinate every process end to end.
MODULES
Start with whichever you need. The rest plug in when the use case grows. Same engine, same context layer, same governance.
Trained on your product, service and rules. Personality and tone of their own. Escalation to human with full context.
One tray for WhatsApp, Instagram, Messenger, Telegram, email, SMS, webchat and calls.
AI agent that takes inbound calls, dials out and operates a virtual switchboard. Twilio-compatible.
Classifies, prioritizes, replies and routes every email. Reads attachments and extracts structured data.
360 customer view with unified history. Pipelines configurable per department.
Automatic campaign generation + sync with Google and Meta Ads.
End-to-end automation with advanced AI models, fine-tuning on your data and native connection to your systems.
Real-time dashboards, intelligent A/B testing and AI agent evaluator.
INSIDE THE PLATFORM
Real product screenshots. For privacy, personal data is blurred.
WhatsApp, Instagram, email, voice and web in the same conversation. The AI agent resolves in real time and escalates to your team with full context.
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Design multichannel flows by dragging nodes: messages, assignment, timers and stage changes. From first reply to close, with no manual steps.
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Every opportunity changes stage when its conditions are met. 360 customer view with unified history of every conversation, call and email.
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AI vs. human, hours saved, cost and resolution rate in real time. Attribution from ad spend all the way to the close.
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CONVERSATIONAL INTELLIGENCE
It's not just understanding what the customer says. It's understanding what they feel, what they want and what they'll do next. That reading layer is what separates a useful agent from a chatbot.
What the user wants in every message: info, purchase, complaint, cancellation.
Relevant emotional states: frustration, urgency, enthusiasm.
Per-message and per-conversation polarity, with trend.
The moment the customer is ready to close.
Cold, hot or at-risk, dynamically classified.
Behavioral profile from language, tone and patterns.
Estimate of the customer's likely next action.
Commercial signals in support or operational conversations.
TECHNICAL SPEC
120+ integrations
Data, CRM, productivity, support. Twinny lives where your team works. No migrations, no friction.
GOVERNANCE & COMPLIANCE
Every action is signed with the applied rule and the consulted data. The governance layer is the same across every module.
See security detailsIn 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.