Twinny
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Pay only for what you use.

One balance covers every channel. No surprises, no per-seat fees.

Starter

49 € / month

100,000 credits / month

Extra 10 k credits pack: €6.40

Ideal for
  • Up to 50 AI text contacts/month
  • Up to ~57 minutes of outbound AI voice
  • Catalog up to 15 SKUs
  • 1 WhatsApp Business number
Active channels
  • WhatsApp · Webchat · Instagram · Facebook · Messenger
  • Outbound AI voice
Not included
  • Inbound AI voice
  • AI email
  • AI social moderation
Get started

Growth

89 € / month

200,000 credits / month

Extra 10 k credits pack: €5.80

Ideal for
  • Up to 100 AI text contacts/month
  • Up to ~114 minutes of outbound AI voice
  • Catalog up to 50 SKUs
  • 2 WhatsApp Business numbers
Active channels
  • WhatsApp · Webchat · Instagram · Facebook · Messenger
  • Outbound AI voice
  • Facebook Lead Ads · Google Ads Leads · Webforms
Not included
  • Inbound AI voice
  • AI email
  • AI social moderation
Get started
Most chosen

Advanced

169 € / month

600,000 credits / month

Extra 10 k credits pack: €3.70

Ideal for
  • Up to 300 AI text contacts/month
  • Up to ~340 minutes of outbound AI voice
  • ~4,000 AI emails/month
  • Catalog up to 100 SKUs
  • 10 WhatsApp Business numbers
Active channels
  • WhatsApp · Webchat · Instagram · Facebook · Messenger
  • Conversational AI email
  • Outbound AI voice
  • Facebook Lead Ads · Google Ads Leads · Webforms
Not included
  • Inbound AI voice
  • AI social moderation
Get started

Scale

499 € / month

2,000,000 credits / month

Extra 10 k credits pack: €3.25

Ideal for
  • Up to 1,000 AI text contacts/month
  • Up to ~2,200 minutes of inbound AI voice
  • Up to ~1,140 minutes of outbound AI voice
  • ~13,000 AI emails/month
  • Catalog up to 500 SKUs
  • 20 WhatsApp Business numbers
Active channels
  • WhatsApp · Webchat · Instagram · Facebook · Messenger
  • Conversational AI email
  • Inbound and outbound AI voice
  • AI social moderation
  • Facebook Lead Ads · Google Ads Leads · Webforms
Not included
  • Custom ERP integration
Get started

Enterprise

For volumes above 2M credits / month or specific requirements.

Talk to sales

Prices exclude VAT. Each plan includes its own extra 10 k-credit package rate for months above the included bag.

CALCULATOR

Estimate your month on Twinny.

Pick a base plan and adjust your monthly volumes. We tell you in real time whether you fall short, fit comfortably, or should jump to a larger plan.

Selected base plan
Voice AI
Inbound calls / monthReception, queries, scheduling
80
Avg inbound durationMinutes per call
2.5 min
Outbound calls / monthReactivation, confirmation, leads
40
Avg outbound durationMinutes per call
2 min
Text and other channels
AI text contacts / monthWhatsApp · IG · FB · Web
50
AI emails / monthAutomated conversational replies
100
AI emails + document analysis / monthAttachment processing (PDFs, images)
20
Marketing emails / monthMass campaigns (newsletters, promos)
2,000
Social moderations / monthAnalyzed comments
50
AI generations / monthCopy, newsletters
10
Monthly usage
Inbound voice200 min · 80 calls220,000
Outbound voice80 min · 40 calls156,000
Text contacts50 contacts/mo100,000
AI emails100 emails15,000
AI emails + docs20 emails with documents10,000
Marketing email2,000 sends20,000
Social moderations50 comments1,250
AI generations10 pieces2,000
Total credits this month524,250
Plan Growth · 200k credits262%
You exceeded the Growth plan. Overage is billed in 10 000-credit packages at €5.80 (30 % markup over the plan's unit price).
Upgrading to Advanced (€169/mo, 600k credits) would save you €111/mo.
Plan Growth€89
33 10k-credit packages (× 5.80 €)€191
Usage cost / month
€280
Excludes setup and add-on support.
Sales contact

One unit for every channel.

We don't charge per channel or per agent. We charge per usage, in a shared unit that scales with your real volume.

One monthly bag

The same balance covers voice, messaging, email, social and generative AI. No separate quotas per channel.

No per-channel surcharge

Activate the channels you need without paying a subscription for each. Only consumed credits count.

Predictable scale

As you approach the limit, add packages or excess is covered at a fixed price per credit.

FREQUENTLY ASKED

What we get asked most about pricing.

What is a Twinny credit?

It's the shared unit measuring usage on any channel: voice, WhatsApp, email, social or AI generation. All plans include a monthly bag and overages are covered with add-on packages or excess at €0.0008/credit.

What happens if I exceed my plan in a given month?

Overages are covered with add-on packages from €59 (250 k credits), €109 (500 k) or €199 (1 M). We notify you before the limit, never cutting service.

Can I change plans?

Yes, anytime. Upgrades are immediate and prorated. Downgrades or cancellations require 30 days notice.

When does Enterprise make sense?

Above ~12 M credits/month (heavy voice volume or 24/7 service across multiple units), or when you need on-premise, multi-country deployment, a dedicated DPO or Premium SLA with extended coverage.

Do prices include VAT?

No. Prices shown exclude VAT. We bill from Spain with Spanish VAT (21%) for EU customers without valid VIES or B2C; for companies with valid VIES we apply reverse charge.

And if I need on-premise or multi-country?

Enterprise plan. We talk to your IT and legal teams, design the deployment (private cloud, on-premise, multi-region) and sign a custom agreement with Premium SLA.

Orchestrate every channel
from one intelligent
layer.

In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.

Contact via WhatsApp Talk to sales