Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
Healthcare
Twinny manages patient conversations end to end: request, confirmation, rescheduling and follow-up. Integrated with your EHR, scheduling and billing systems.
The healthcare challenge in 2026
Clinics and hospitals live between two pressures: ever-growing appointment volume and cost per interaction that spikes whenever a call escalates to a human. Manual reminders are expensive, no-shows are common, and patients expect digital channels many centres still don't have.
At the same time, healthcare data demands maximum protection. A generic chatbot is not enough: the agent that touches the EHR must be auditable, reversible and compliant with HIPAA, healthcare GDPR and the EU AI directive.
THE SOLUTION
An AI agent that operates inside your hospital
Twinny converses with patients by voice and messaging, identifies the holder, validates coverage, confirms or reschedules the appointment, closes the case in the EHR and returns full traceability.
Confirmation & rescheduling
Calls or messages; identifies the patient, validates the schedule and reschedules in the EHR with no human intervention.
Conversational triage
Gathers reasons for consultation, applies clinical protocols under medical supervision and routes to the right specialist.
Post-consultation support
Adherence tracking, prescription questions, referrals and results with escalation to the clinical team.
HIPAA / GDPR compliant
No training on patient data. End-to-end encryption and traceability per interaction.
TYPICAL FLOW
How a Twinny agent operates in a clinic
A real case: patient with a 09:00 appointment tomorrow needs to cancel. Twinny resolves the cancellation, reschedules and frees the slot without anyone touching the front desk.
- 01
Identifies the patient
Verifies identity via medical record number, national ID or digital health credential. Loads recent history from the EHR.
- 02
Applies internal policies
Checks cancellation policy and copay status. Computes reschedule options based on the specialist's real availability.
- 03
Reschedules in the EHR
Picks a new date conversationally, writes the change to the schedule, notifies the doctor and frees the previous slot.
- 04
Closes with traceability
Every decision is logged: who called, what they said, which policy the agent applied, what change was made, with timestamp and signature.
PILOT RESULTS
Outcomes measured in healthcare.
−61%
No-show reduction
On private consultations with conversational confirmation by WhatsApp and voice.
+38%
Occupancy recovery
Reclaimed freed slots with immediate rescheduling.
< 90 s
Average rescheduling time
From the patient call to the confirmed change in the EHR.
* Average of active pilots Q2 2026 in healthcare. Per-case detail at /en/cases.
FREQUENTLY ASKED
What we get asked most in healthcare.
Is it HIPAA and healthcare GDPR compliant?
Yes. Twinny operates under healthcare BAA / DPA, with data encrypted in transit and at rest, no training on your data. Infrastructure certified ISO 27001 and HDS for healthcare hosting.
Which EHRs does it integrate with?
Via HL7 v2 and FHIR R4 standard. Native connectors for Cerner, Epic, MEDITECH, Selene, Florence and the most common Spanish EHRs.
Can the agent serve voice?
Yes. Voice and messaging unify in the same agent and share context. A call can start by voice and continue on WhatsApp without losing the thread.
What about urgent cases?
Triage protocols detect urgency (chest pain, bleeding, red flags) and immediately escalate to the ER or on-call professional, with full conversation context.