Classifies, prioritizes, replies and routes every email. Reads attachments, extracts structured data, manages SLA and runs follow-up sequences.
KEY CAPABILITIES
Every incoming email is classified by intent, priority, urgency and sentiment.
Extracts information from PDFs, Excels, Words and forms received. Validates and requests anything missing.
AI-assisted replies and drafts grounded in the customer's internal documentation.
Alerts for critical emails, follow-up sequences when the customer does not reply, intelligent re-routing to other channels.
EVERYTHING INCLUDED
TYPICAL USE CASES BY INDUSTRY
Reads an email with enrolment documents attached, validates all docs are present, uploads to the SIS and notifies the candidate.
Receives email from patient requesting urgent appointment, detects the urgency, creates a priority ticket and notifies the medical department.
Receives email with a B2B order attached as a PO, extracts the SKUs and creates the order in the ERP.
Receives legal inquiry via email with deeds attached, analyses them, opens the case file and books with the right partner.
FREQUENTLY ASKED
Gmail, Outlook and Microsoft 365 with native connector. Any standard IMAP/SMTP provider via custom configuration.
Configurable. By default, critical replies pass through human approval. Standard replies are sent directly.
Yes. Replies keep proper threading in Gmail and Outlook, with CC/BCC respected.
Attachments are analysed in memory, not forwarded outside the customer tenant without explicit action. Detected personal data is logged as such.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.