One tray for WhatsApp, Instagram, Messenger, Telegram, email, SMS, webchat and calls. Same agent, same context, same customer.
Every customer channel in one inbox, with the AI agent resolving in real time.
KEY CAPABILITIES
Official WhatsApp Cloud API, Instagram, Facebook Messenger, Telegram, email, SMS, webchat and calls.
Webchat with sockets backend, animated avatars that react during the conversation.
Automatic filtering of inappropriate content and spam before it reaches the team.
Aggregated sentiment monitoring across public and private conversations.
EVERYTHING INCLUDED
TYPICAL USE CASES BY INDUSTRY
A candidate starts a conversation on WhatsApp Saturday night and continues by email Monday at the office. The same agent picks up from the last message, no context needed.
A patient writes via Messenger asking to reschedule. The agent offers a new slot, confirms, updates the EHR and sends an SMS reminder.
A B2B customer calls, gets no answer, then writes the same query on WhatsApp. The agent recognizes the contact, sees the missed call and resolves the query.
A client sends an email with documents, the agent analyses them, opens a ticket in the right pipeline and pings the associate via internal Slack.
FREQUENTLY ASKED
Official Meta API. Twinny is a Business Solution Provider and handles provisioning, templates and billing.
Yes when the EU AI Act applies. The agent declares it is AI at the start. Tone and flow are natural, no visible scripting.
Yes. An identified person (by phone, email or login) keeps the thread across channels without losing history.
The 8 listed are in production. If your team uses another channel with a public API, it can be added as a custom integration.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.