Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
Education
Twinny manages conversations with students and families across the full cycle: information, enrolment, support and retention. Connects with your SIS, academic CRM and LMS.
The challenge for universities, academies and study centres in 2026
Every enrolment period concentrates thousands of identical questions in a few weeks: requirements, transfers, deadlines, scholarships, payments. The registrar saturates, response times grow, and candidates with basic doubts drop off before applying.
At the same time, capture is digital and conversational. Students expect to reply via WhatsApp at 23:00 and get confirmation in minutes, not an email at 09:00 the next day.
THE SOLUTION
An AI agent that understands your university
Twinny converses with applicants, students and families from first contact. Connected to your SIS (Banner, PowerCampus, UXXI), academic CRM (Salesforce Education Cloud, HubSpot) and LMS (Moodle, Canvas, Blackboard) to answer with real data, not generic templates.
End-to-end enrolment
Captures applications, validates requirements, processes payments and issues receipts without human intervention.
24/7 student support
Resolves academic, administrative and support enquiries with real access to grades, schedules and processes.
Early dropout detection
Spots risk signals (attendance, submissions, sentiment) and triggers a tutoring protocol.
Education compliance
Student data handled under GDPR and national education law. Full traceability of every decision.
TYPICAL FLOW
How a Twinny agent operates in education
A concrete case: a candidate asks about a master's programme via WhatsApp at 22:14 on a Sunday. The agent runs the entire process to a signed enrolment with no human intervention.
- 01
Captures intent and context
Detects an external candidate, a specific programme, Spanish language. Pulls the programme's public data from the SIS.
- 02
Qualifies with your criteria
Asks about prior degree, experience and availability. Applies the admission criteria and decides to proceed, request transcripts or escalate.
- 03
Executes in the SIS
Creates the application, uploads documents, generates the deposit payment link and books an interview if needed.
- 04
Closes and stays in the loop
Confirms enrolment, sends LMS credentials, schedules start-of-term reminders and stays as the operational contact for the first semester.
PILOT RESULTS
Outcomes measured in education.
+42%
Enrolment conversion
On master and postgraduate programmes with digital admission window.
−68%
Average response time
Vs. email support in the academic registrar.
6 langs
Concurrent support
Spanish, English, Catalan, Galician, Portuguese and Italian in active pilots.
* Average of active pilots Q2 2026 in education. Per-case detail at /en/cases.
FREQUENTLY ASKED
What we get asked most in education.
Does Twinny replace the academic registrar?
No. It resolves the first layer of every conversation and leaves the registrar the cases that require human judgment. Every case is logged and the person who escalates receives full prior context.
How does it connect with our SIS / academic CRM?
Via standard APIs (REST, GraphQL) or native connectors for Banner, PowerCampus, UXXI, Salesforce Education Cloud and HubSpot. Twinny maintains the integration, not your IT team.
Does student data leave the EU?
No. EU cloud deployment (AWS Frankfurt or Ireland by default, on-premise optional). GDPR and EU AI Act compliant from day one.
How long does implementation take?
Pilots in production in 14 days for defined use cases (enrolment, 24/7 support). Full multi-programme rollout in 6-10 weeks.