AI agent that takes inbound calls, dials out and operates a virtual switchboard. Every call transcribed, summarized and attributed to its campaign.
KEY CAPABILITIES
Takes inbound calls, makes outbound calls and operates a virtual switchboard with dynamic menus.
Routes by intent, language, hours, location or customer history, without rigid IVR trees.
Every call is transcribed, summarized and with next steps extracted automatically.
Every call is attributed to its ad source, end-to-end from spend to conversion.
EVERYTHING INCLUDED
TYPICAL USE CASES BY INDUSTRY
Takes calls from families asking about enrolment, pulls the candidate history and books a campus visit.
Calls patients 24h before appointments to confirm, reschedules if needed and frees the slot in the EHR.
Handles B2B technical calls, identifies the order by customer number and opens an incident with priority.
Takes inquiries from new clients, qualifies the case (labor / tax / commercial) and routes to the right partner.
FREQUENTLY ASKED
No. Calls are redirected from the current number. Twinny answers behind the scenes.
Yes. Detects the caller language and runs the conversation in that language. Ten languages in production.
Only if your jurisdiction allows it and your customer consents. Recording is off by default; transcription is done in memory.
Twilio is the most common. Also Vonage, Telnyx and operators with standard SIP.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.