Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
Industrial
Twinny converses with plant technicians, shift leaders, suppliers and industrial customers. Connects to your MES, SCADA and ERP so agents execute in the systems already running your production.
The industrial challenge in 2026
A modern plant depends on fast responses: a maintenance alarm, a supplier incident, a B2B technical enquiry. Every minute without a response is product that doesn't ship, SLAs that close, orders that slip.
Operations teams have been asking for visibility without more software layers for years. The typical industrial AI promise arrives as a heavy IIoT platform that demands migration. Twinny doesn't migrate: it converses with your MES, SCADA and ERP and lets them execute.
THE SOLUTION
An AI agent for your industrial operation
Twinny acts as the conversational layer between your humans and your industrial systems. Reads alarms, opens and closes incidents, communicates with suppliers and B2B customers, delivers production reports without human handling.
Plant incident management
Receives SCADA alarms, classifies criticality, opens work orders in the CMMS, assigns technicians and notifies the shift leader.
B2B technical support
Serves industrial customers via WhatsApp, voice and email; queries stock, order status and lead times in your ERP.
Supplier coordination
Confirms deliveries, handles logistics incidents, validates packing lists and opens automatic incidents on deviation.
ISO 9001 traceability
Every decision is signed, timestamped and retained per the plant's quality and traceability policies.
TYPICAL FLOW
How a Twinny agent operates in a plant
Real case: night shift, pressure alarm on line 3. The agent escalates to the on-call technician, opens the work order and keeps the plant manager informed.
- 01
Reads the SCADA signal
Receives the pressure alarm, consults recent historical values and determines criticality per operation rules.
- 02
Calls the on-call technician
Identifies the technician assigned to the shift, calls by voice and explains the situation with sensor data in operations language.
- 03
Opens the work order in the CMMS
Creates the order in GMAO/CMMS at medium criticality, logs the sensor data and books immediate review.
- 04
Informs the plant manager
Sends a WhatsApp summary with the decision and assigned technician. If no response in 3 minutes, automatically escalates.
PILOT RESULTS
Outcomes measured in industrial operations.
−54%
Alarm response time
From the SCADA signal to the technician resolving in the plant.
+33%
Unplanned downtime cut
With conversational preventive maintenance protocols.
+120
Native industrial integrations
MES, SCADA, CMMS, ERP, GMAO, IIoT platforms and EDI middleware.
* Average of active pilots Q2 2026 in industrial. Per-case detail at /en/cases.
FREQUENTLY ASKED
What we get asked most in industrial.
Does Twinny replace my MES or SCADA?
No. Twinny is the conversational layer on top. It doesn't replace the industrial system, it makes it operable by voice and messaging, and connects humans when needed.
Does it work without internet on plant?
Yes. Hybrid deployment: the decision engine can run on-premise next to the MES, while the conversational layer uses internet. Critical data never leaves the plant.
How does it handle languages in international plants?
Each operator can use their own language; the agent unifies the case in the CMMS language. Active pilots in Spanish, English, Portuguese, Polish and Romanian.
Does it meet industrial cybersecurity requirements?
Yes. Compatible with IEC 62443 and ISO 27019 for OT. Network segmentation and reinforced authentication for SCADA integrations.