Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
Hospitality and tourism
Twinny serves your guests by phone, WhatsApp calls and messages, email and web from a single number, and executes in the PMS and booking engine: books, changes, charges, upsells and coordinates operations. Every interaction shares the same guest context.
The challenge for hotels, chains and tourism companies in 2026
Calls and messages at any hour in several languages, seasonal peaks the front desk cannot absorb, intermediary commissions and a growing share of volume on WhatsApp with a per-message cost from October 2026.
Meanwhile the PMS, booking engine, channel manager and CRM do not share context: the guest who wrote on WhatsApp explains everything again when they call.
THE SOLUTION
A digital worker that books, serves and operates in your PMS
Twinny replies by voice and messaging with real availability and rates, creates and changes bookings in the PMS (Opera, Mews, Cloudbeds, SiteMinder and others), handles payments, proposes upsells, prepares check-in and coordinates requests with housekeeping, restaurant and maintenance. One number for everything, with escalation to the front desk when needed.
Bookings by voice and WhatsApp
Availability, rates and a confirmed booking in the PMS within the same conversation, in the guest’s language, 24/7.
Upselling and direct sales
Room upgrade, breakfast, late check-out and experiences offered at the right moment; more direct sales and less commission.
Hotel operations
Housekeeping, restaurant, transfer and incident requests logged and assigned to the right team, with follow-up.
One number, one context
Call, WhatsApp, email and web on the same guest identity; continuity in owned web experiences to reduce WhatsApp cost.
TYPICAL FLOW
How a digital worker operates in a hotel
A concrete case: a guest writes on WhatsApp to change the dates of their booking and, later, calls to add a night. The digital worker resolves it in the PMS without going through the front desk.
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Recognises the guest
Identifies the booking in the PMS by the number, retrieves dates, rate and preferences.
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Checks and proposes
Checks availability and the change policy, proposes the new dates and price, and offers a room upgrade.
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Executes in the PMS
Changes the booking, charges the difference and sends confirmation through the same channel.
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Keeps the context
When the guest calls to add a night, it already knows the previous change: adds it and notifies the front desk and housekeeping.
PILOT TARGETS
What we measure in hospitality and tourism.
24/7
Bookings and service
In several languages, in high and low season, without expanding the front desk.
1 number
Voice, WhatsApp, email and web
With the same guest context on every channel.
PMS
Real execution
Bookings, changes and charges confirmed in your system, not just answered.
* Reference targets we set in the pilot; real results, with metrics, at /en/cases.
FREQUENTLY ASKED
What we get asked most in hotels and tourism.
Which PMS and booking engines does it integrate with?
Opera, Mews, Cloudbeds, SiteMinder, Guestline and others via API or MCP; systems without an API through RPA. Also channel managers, payment gateways and CRMs.
Can it handle voice and WhatsApp calls from the same number?
Yes. A single business number handles phone calls, WhatsApp calls and messages with the same guest context, and hands over to the front desk when the guest asks.
How does it reduce WhatsApp cost?
By using WhatsApp as an entry point and notification channel and continuing in voice or in an owned web experience to compare rooms, book or pay.
Does it work for restaurants, holiday rentals or agencies?
Yes: table bookings, apartments with remote check-in, agencies and activities. The process changes; the platform and the customer context are the same.