One business number as the central point of relationship with your customers: calls, WhatsApp calls, messages, AI-powered service and escalation to people, all within the same context.
This is not a telephony product. It is unifying communication, intelligence and automation around a single business identity.
From that same number the company serves and acts:
And, complementarily, Twinny integrates: Email · SMS · Web · Chat · Social media.
A call does not start from scratch just because the customer previously used WhatsApp. Twinny keeps:
Example
"I want to change my booking."
Twinny already knows: the customer · the booking · the previous request · the context
Twinny lets you decide which channel is best to continue an interaction. Not every conversation needs to stay inside WhatsApp.
An interaction can start on WhatsApp and continue in a personalised web experience, keeping identity, context, conversation, information, actions and recommendations.
Reduce dependency on paid channels.
Create richer experiences that convert better.
In that web experience the customer can:
WhatsApp becomes mainly an entry point and a notification channel. Not necessarily the place where the whole experience has to happen.
Continuous pricing and policy changes on platforms such as WhatsApp make it increasingly important to directly control a larger share of the customer experience.
Twinny combines WhatsApp, voice, web and AI to pick the most efficient channel at every moment of the customer journey.
From 1 October 2026 Meta charges WhatsApp service messages per message, at each country’s utility rate. Before making decisions, we always check Meta’s official, up-to-date information for your case.
Our own number is an example: call, write on WhatsApp or request a proposal. We serve you with the same context on every channel.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.