Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
Turn repetitive work into digital capacity.
Automate administrative and operational functions that consume hundreds of hours every month: not isolated tasks, complete processes, end to end and in your systems.
What it is
Who it is for
- COO
- Operations
- Finance and administration
- Back office
- Registry and management
AI operations automation. AI operations automation applies digital workers to the company’s administrative and operational processes: receiving requests by email or form, reading documentation, validating requirements, chasing what is missing, registering in the ERP or management system, coordinating between systems and escalating only the exceptions. It combines document understanding (IDP), business rules, integrations and RPA for systems without an API, with traceability of every action.
Automate the work nobody wants to do
We don’t simply automate tasks. We automate complete processes.
- Administrative processes
- Request handling
- Bookings
- Documentation and records
- Back office
- First-level customer service
- Operations
- Coordination between systems
How a digital worker executes it
- Receives Email, form, WhatsApp or call: any input, structured or not.
- Understands Reads documents, PDFs and photos with IDP and looks up the Company Memory.
- Validates and decides Applies the business rules and chases what is missing from the customer or supplier.
- Executes Registers in the ERP, academic, clinical or management system, with or without an API.
- Escalates Only exceptions reach a person, with the case already prepared.
Scale operations without expanding structure
As volume grows, the structure does not have to grow at the same pace. Twinny turns manual, variable work into predictable, scalable and measurable digital capacity.
- More capacity
- Lower operating cost
- 24/7 availability
- Predictable costs
- Zero transcription errors
Where we already apply it
- Education: records, enrolment and scholarships
- Healthcare: appointments, reminders and clinical documentation
- Industry and logistics: orders, delivery notes and supplier invoices
- Professional services: client onboarding and documentation
- Back office and general administration
Related cases
Operations 35,000+ emails a month handled ROI 9.3x · €380,000 saved/year
More than 35,000 emails a month across customers, suppliers and team, resolved without intervention
Read case
Education −78% processing time per record ROI 7.2x · €140,000 saved/year
From the PDF record to the academic system, with no manual processing
Read case
Industrial −72% cycle time per invoice ROI 8.5x · €210,000 saved/year
Supplier invoices: from email to the ERP without passing through anyone
Read caseFrequently asked questions
- Which processes are good candidates?
- High-volume ones with clear rules and repetitive inputs: invoices, records, requests, bookings, registrations and coordination between systems. The more hours they consume a month, the higher the return.
- What if my system has no API?
- It is automated all the same: RPA and browser agents operate the interface and the operation is wrapped as a reusable capability.
- How is it controlled?
- Explicit rules, human approval for critical actions, escalation of exceptions and a log of every document read, rule applied and action executed.
- How long does it take?
- Weeks. The first process also leaves reusable components (connections, Company Memory, permissions) for the next ones.
Start with one process.
Tell us what you want to automate and you will receive an initial proposal within 24 hours.