Orchestrate every channel
from one intelligent
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In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
More than 35,000 emails a month across customers, suppliers and team, resolved without intervention
A services company coordinated customers, suppliers and an internal team of more than 20 people by email in a single process: requests, confirmations, documentation and changes. Twinny replaced the shared inbox with digital workers that read every email, understand who it affects, execute in the systems and escalate only the exceptions.
35,000+
emails a month handled without intervention
20+
people freed from repetitive work
3
actors coordinated in one flow with shared context
ROI and economic impact
What the project returns in the first year.
Return on project cost and operating savings, estimated from the pilot and the first twelve months. Before proposing anything, the real return is calculated on your process.
9.3x
ROI in the first year
On the project cost, counting the working day of more than 20 people spent reading, classifying and copying.
€380,000
saved per year
More than 20 people freed from most of their day, reassigned to exceptions and customer relationships.
THE CHALLENGE
The process lived in email: the customer asked, the supplier confirmed, the internal team registered and forwarded. More than 35,000 messages a month with attachments, crossed threads and deadlines, spread across more than 20 people who spent most of their day reading, classifying, copying data and chasing replies.
- Three actors (customers, suppliers, internal team) without a shared context: every thread was rebuilt by hand
- A volume of more than 35,000 emails a month with peaks impossible to absorb
- Data copied between email, the ERP and the management tool, with errors and delays
- No traceability of who replied what or of the status of each request
WHAT TWINNY DID
- Digital workers that read every email and its attachments, identify the actor, the request and the thread it belongs to
- Company Memory with customers, suppliers, orders and deadlines as shared context for the whole process
- Automatic reply and coordination: confirms to the customer, requests from the supplier and updates the team through the right channel
- Execution in the ERP and the management tool: registrations, changes and closures without copying data by hand
- Escalation to a person only for exceptions (discrepancies, complaints, missed deadlines), with the case prepared
- Traceability of every email read, decision made and action executed
Email is still the channel of our customers and suppliers; what has changed is that nobody has to read, classify and copy it any more. The team only sees the exceptions.
MODULES AT PLAY