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Supplier invoices: from email to the ERP without passing through anyone
A multi-plant industrial group replaced the manual processing of supplier invoices with digital workers that receive each invoice by email, match it against the purchase order and delivery note, resolve discrepancies with the supplier and post it in the ERP, which exposes no API.
−72%
cycle time per invoice
94%
invoices posted without human intervention
0
duplicate or overdue invoices
ROI and economic impact
What the project returns in the first year.
Return on project cost and operating savings, estimated from the pilot and the first twelve months. Before proposing anything, the real return is calculated on your process.
8.5x
ROI in the first year
On the project cost, counting finance hours and recovered early-payment discounts.
€210,000
saved per year
Finance hours across several plants, on-time month-end closes and supplier discounts previously lost.
THE CHALLENGE
Finance received thousands of invoices a month in different formats, often without a purchase-order reference. Each was checked by hand against the purchase order and the goods receipt, the supplier was chased if something did not match, and the invoice was keyed into the ERP. Plants closed the month late and early-payment discounts were lost.
- Invoices as PDF, images and scanned paper, with different layouts per supplier
- Slow, error-prone manual three-way matching (order, delivery note, invoice)
- Legacy ERP with no API: posting was done screen by screen
- Discrepancies resolved by email with weeks of back and forth
WHAT TWINNY DID
- Reading and classification of every invoice received by email with intelligent document processing
- Automatic matching against the purchase order and delivery note in the ERP and warehouse system
- Email conversation with the supplier to resolve amounts, references or quantities that do not match
- Posting and registration in the ERP via RPA, with human approval only above a threshold
- Coordination between plants, purchasing and finance on the same context
- Full traceability per invoice: document read, checks performed and journal entry generated
Finance has stopped keying invoices. They review what the digital worker flags as an exception and close the month days ahead.
MODULES AT PLAY