Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
Fewer no-shows, without new headcount
A clinic network replaced manual reminders with an AI agent that confirms, reschedules and frees up slots directly in the EHR — over voice and WhatsApp, with supervised clinical protocols.
−61%
appointment no-shows
<90s
reschedule confirmed in EHR
30h
recovered per week
THE CHALLENGE
Every no-show is an empty schedule and an unattended patient. Manual phone reminders ate hours of the team’s time and, even so, many patients didn’t confirm or report cancellations in time.
- No-shows leaving slots impossible to reassign in time
- Manual reminders overloading the front desk
- Slow rescheduling, dependent on office hours
- No traceability of each change made in the EHR
WHAT TWINNY DID
- Proactive appointment confirmation by voice and WhatsApp
- Conversational rescheduling with the change confirmed in the EHR in under 90s
- Automatic slot release for instant reassignment
- 24/7 coverage with escalation to a person on clinical questions
- Every action signed and traceable, HIPAA-compliant with BAA available
We moved from manual reminders to an agent that confirms, reschedules and closes. Our team got back 30 hours a week.
MODULES AT PLAY