Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
24/7 coverage without new headcount
A financial institution absorbed support peaks without growing its team: an AI agent resolves the first layer of every enquiry and, when it escalates, it does so with the full history.
78%
enquiries resolved without humans
24/7
coverage
0
new headcount
THE CHALLENGE
Enquiry volume grew faster than the team. Hiring and training didn’t scale at the pace of demand, and wait times eroded the customer experience.
- Enquiry peaks impossible to cover with fixed headcount
- Long wait times in first-level support
- Knowledge scattered across channels and agents
- Context-less escalations forcing customers to repeat themselves
WHAT TWINNY DID
- AI agent that resolves 78% of first-level enquiries
- Unified support across WhatsApp, web, email and voice
- Escalation to the right person with the full history
- Intent detection and prioritization by value and urgency
- Per-decision traceability for audit and compliance
Twinny resolves 78% of first-level enquiries without human intervention. And when it escalates, it does so with full context.
MODULES AT PLAY