Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
The Aivo alternative that also executes the process.
Aivo is a benchmark in conversational support in Latin America. Twinny adds process execution in your systems and European compliance.
Aivo is a conversational AI platform widely adopted in Latin America for customer service on WhatsApp, web and voice. Twinny shares the multichannel approach and adds an agent that does not just talk: it executes actions in your CRM or ERP, orchestrates end-to-end processes and brings European compliance by default. It is the alternative when you want to move from serving to resolving and operating.
Twinny automates any business process by combining RPA + AI in a single platform, with a high ROI: typical payback in under 6 months.
COMPARISON
Twinny vs Aivo, at a glance.
| Twinny | Aivo | |
|---|---|---|
| Channels | ||
| WhatsApp (official Meta API) | ||
| Instagram and Messenger | Partial | |
| Telegram | — | |
| Native webchat | ||
| SMS | — | |
| Email as a channel | — | |
| Voice and calls | Partial | |
| AI agent | ||
| Agent trained on your business | ||
| Intent and emotion detection | Partial | |
| Lead qualification and scoring | Partial | |
| Escalation to human with context | ||
| Reasons and adapts (not just flows) | Partial | |
| Voice and calls | ||
| AI calls (inbound and outbound) | — | |
| Switchboard and smart routing | — | |
| Automatic transcription and summary | — | |
| Intelligent email | ||
| Email classification and intent | — | |
| Attachment reading (PDF, Excel) | — | |
| CRM and processes | ||
| Built-in CRM and pipelines | Via integrations | |
| Executes in your systems (CRM, ERP, EHR) | — | |
| End-to-end processes | — | |
| Document processing (IDP) | — | |
| Marketing and campaigns | ||
| Campaigns and audiences with retargeting | — | |
| Email marketing and WhatsApp broadcasts | — | |
| Analytics and governance | ||
| Analytics and per-campaign attribution | Partial | |
| Per-decision traceability and governance | — | |
| Compliance and support | ||
| GDPR and EU AI Act by default | Partial | |
| Data in European cloud | — | |
| Multilingual support (Spanish & English) | — | |
| Pricing model | ||
| Usage-based pricing (not per agent or channel) | — | |
Indicative comparison based on public information (2026). See something outdated? Let us know.
WHY TWINNY
What changes with Twinny.
Resolves and executes
Twinny automates the full process and executes in your systems; the product is the easy way to manage it. Aivo focuses on service.
End-to-end processes
Orchestrates the case back-office, not just the customer conversation.
European compliance
GDPR and EU AI Act by default, data in European cloud. Key to operate in the EU.
FAQ
What teams ask before switching.
Is Twinny an alternative to Aivo?
Yes: it covers multichannel conversational support and adds execution in your systems, full processes and European compliance.
Does it work as well in Spanish?
Yes, native Spanish and local support, for both Spain and Latin America.
Does it add more than support?
Yes: sales, marketing, voice and internal process automation on the same platform.
IN SHORT
Aivo is strong in customer service in LatAm. If you want the agent to also execute the process and meet European regulation, Twinny is the alternative.