Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
The Tidio alternative when chat falls short.
Tidio solves support chat. Twinny solves the whole process: it serves, decides and executes in your systems, across chat, voice, email and web.
Tidio is a live chat and AI chatbot solution (Lyro) aimed at support and e-commerce. Twinny goes beyond the widget: an AI agent that serves on every channel — including voice — connects to your CRM and ERP to execute real actions and orchestrates end-to-end processes, not just answers FAQs. It is the alternative when you need to resolve, not just chat.
Twinny automates any business process by combining RPA + AI in a single platform, with a high ROI: typical payback in under 6 months.
COMPARISON
Twinny vs Tidio, at a glance.
| Twinny | Tidio | |
|---|---|---|
| Channels | ||
| WhatsApp (official Meta API) | Partial | |
| Instagram and Messenger | Partial | |
| Telegram | — | |
| Native webchat | ||
| SMS | — | |
| Email as a channel | Partial | |
| Voice and calls | — | |
| AI agent | ||
| Agent trained on your business | Partial | |
| Intent and emotion detection | Partial | |
| Lead qualification and scoring | — | |
| Escalation to human with context | ||
| Reasons and adapts (not just flows) | — | |
| Voice and calls | ||
| AI calls (inbound and outbound) | — | |
| Switchboard and smart routing | — | |
| Automatic transcription and summary | — | |
| Intelligent email | ||
| Email classification and intent | Partial | |
| Attachment reading (PDF, Excel) | — | |
| CRM and processes | ||
| Built-in CRM and pipelines | Basic | |
| Executes in your systems (CRM, ERP, EHR) | — | |
| End-to-end processes | — | |
| Document processing (IDP) | — | |
| Marketing and campaigns | ||
| Campaigns and audiences with retargeting | — | |
| Email marketing and WhatsApp broadcasts | — | |
| Analytics and governance | ||
| Analytics and per-campaign attribution | — | |
| Per-decision traceability and governance | — | |
| Compliance and support | ||
| GDPR and EU AI Act by default | Partial | |
| Data in European cloud | — | |
| Multilingual support (Spanish & English) | — | |
| Pricing model | ||
| Usage-based pricing (not per agent or channel) | — | |
Indicative comparison based on public information (2026). See something outdated? Let us know.
WHY TWINNY
What changes with Twinny.
Automates the process, not just the chat
Twinny automates the whole process behind it end to end; the product is the easy way to manage it. Tidio stops at chat.
Voice too
Serves and makes calls with the same agent. Tidio is limited to chat.
Ready for Europe
GDPR and EU AI Act by default, data in European cloud.
FAQ
What teams ask before switching.
Does Twinny replace Tidio?
Yes, it covers support chat and adds voice, multichannel, execution in your systems and full processes.
Is it useful if I only want customer support?
Yes, but you can also automate the case back-office, not just the conversation.
Is there a quick-start plan?
Yes, self-service signup and guided onboarding.
IN SHORT
Tidio is a good chat option for SMBs. If your goal is to resolve the full case — with voice, multichannel and execution in your systems — Twinny is the alternative.