Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
Automate WhatsApp with an AI agent that resolves, not just replies.
Twinny automates WhatsApp on the official Meta API: a digital worker handles, decides and executes in your CRM, ERP or booking system, and escalates to your team with full context. The Wati and ManyChat alternative for companies in Spain and Europe.
Automating WhatsApp is not scripting auto-replies on WhatsApp Web or building a tree of flows. It is connecting your business number to the WhatsApp Business Platform (official Meta API) and putting behind it an AI agent that understands each message, looks up the customer’s context, executes the action (book, change, check, charge, open a ticket) and hands the conversation to a person when needed. Twinny does it from a single number that also handles WhatsApp calls, telephony, email and web, and cuts the per-message cost by continuing rich interactions in owned web experiences.
Twinny automates any business process by combining RPA + AI in a single platform, with a high ROI: typical payback in under 6 months.
24/7WhatsApp support with no waiting
−70%Average time per process
< 6 monthsReturn on investment
WHY TWINNY
What you get.
Official Meta API, no risk to your number
Templates, conversation windows and service messaging managed on the platform. No unofficial automations on WhatsApp Web.
Executes in your systems
The agent reads and writes to your CRM, ERP, EHR or PMS: confirms the appointment, checks the order, logs the lead, issues the quote.
One number, every channel
WhatsApp messages and calls, phone, email and web on the same context. The customer never repeats anything when switching channels.
HOW WE WORK
From idea to operation, with figures upfront.
- 01
Discovery
We identify the highest-return process and where time is lost today.
- 02
Business case
We quantify savings and payback before developing. You get figures upfront.
- 03
Development
We build the agent, connect your systems and validate with real data.
- 04
Operation
We monitor quality and human escalation. The agent adapts to changes.
FAQ
Common questions.
How is WhatsApp automated in a business?
By connecting the number to the WhatsApp Business Platform (official Meta API) through a platform such as Twinny, and configuring an AI agent with your business context, rules and actions. In weeks, not months.
Can WhatsApp Web be automated?
Not safely. Tools that automate WhatsApp Web or the WhatsApp Business app breach Meta’s terms and can get the number banned. The official route is the WhatsApp Business API.
Is Twinny an alternative to Wati or ManyChat?
Yes. It covers what they do (inbox, broadcasts, flows) and adds an AI agent that reasons and executes in your systems, voice and WhatsApp calls, email and web, and European compliance. See the detailed comparisons at /en/comparisons/twinny-vs-wati/ and /en/comparisons/twinny-vs-manychat/.
How much does it cost to automate WhatsApp?
Two components: Meta’s per-message cost (since 1 October 2026 also service messages) and the platform. Twinny charges no per-agent or per-channel licences: the proposal is sized by the impact of the process and arrives in under 24 hours.
Can I keep my current WhatsApp number?
Yes. If you already use the API with another provider, Meta allows the number to be migrated while keeping the verified profile. If you use the WhatsApp Business app, the number is moved to the platform.