Twinny is the hyperautomation layer that connects your channels, data and systems. It understands each request, decides with your business context and executes the full process end to end — across any system you already use.
The platform
It’s not a chatbot with an LLM behind it. It’s an AI layer for the whole company: digital workers that understand your business from a shared memory, execute in your systems and keep a record of every decision.
Every digital worker starts from your Company Memory: ERP and CRM data, documentation, conversations and business rules unified, not open knowledge.
It doesn’t just recommend: it decides and executes in your CRM, EHR, PMS or ERP, via API, MCP or RPA when the system has no API, and escalates to a person when needed.
Every decision is signed, reversible and auditable. European compliance by default: GDPR, EU AI Act, ISO 27001.
Decision log
AI Operating Layer
Twinny connects data, context, tools, permissions and agents in a single governed layer. Start with one process and build the AI layer for your entire company: every new digital worker reuses what already exists.
Built for industries
Twinny adapts to the way your industry communicates, connecting people, systems and data to deliver outcomes that count.
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Admissions, enrolment, records and training: student and family engagement without expanding the registrar.
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Improve patient experience, speed up communication and reduce no-shows.
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Automate supplier and partner communication and keep operations moving.
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Deliver personalized experiences and grow long-term relationships.
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24/7 service with context, document onboarding and KYC, and a back office traceable per decision.
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From the ad to the order: acquisition, cart recovery and after-sales connected to your store.
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Assisted recruiting, document onboarding and employee service with human oversight.
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Bookings, changes and upselling in the PMS by voice and WhatsApp, from a single number.
Learn moreResults you can measure
Organizations using Twinny see measurable improvements across key performance areas.
Reply instantly across every channel, all the time.
Turn more conversations into meaningful outcomes.
Automate repetitive tasks and free your team's time.
Real-time visibility of every conversation and outcome.
* Metrics based on average customer outcomes across use cases and industries.
Operational capacity
Twinny turns repetitive work into scalable, predictable and measurable digital capacity.
More people. More management. More complexity.
As volume grows, so does the structure.
More operations. Same team.
More volume without increasing operational complexity.
More work handled. Less operational load.
Digital Workers + Automation + AI
Real cases
Education
enrolment conversion
Higher-education institution with WhatsApp admissions*
Twinny turned our WhatsApp channel into the #1 admissions engine. What took 3 days now closes in one conversation.
Admissions Director · Higher-education institution with WhatsApp admissions*
* Customers under non-disclosure agreements. We do not publish company or personal names.
120+ INTEGRATIONS
Data, CRM, voice & telephony, AI models, productivity, support. Twinny lives where your team works: no migrations, no friction.
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