Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
Automate customer service with AI.
Not an FAQ bot: the agent understands, accesses the customer context and resolves the case by executing in your systems, over WhatsApp, web, email and voice, 24/7.
Automating customer service with AI goes beyond answering FAQs: the agent accesses the customer history, understands intent and executes the action that resolves the case —reschedules, handles the incident, updates the order—, escalating to a person when needed. It serves on every channel from a unified inbox, 24/7, with European compliance by default. It cuts response time and frees your team for higher-value work.
Twinny automates any business process by combining RPA + AI in a single platform, with a high ROI: typical payback in under 6 months.
24/7Uninterrupted service
−68%Average response time
< 6 monthsReturn on investment
WHY TWINNY
What you get.
Every channel
WhatsApp, web, Instagram, email and voice with the same agent and a unified conversation.
Resolves, does not route
It executes the action in your systems instead of always passing the query to a human.
European compliance
GDPR and EU AI Act by default, data in European cloud.
HOW WE WORK
From idea to operation, with figures upfront.
- 01
Discovery
We identify the highest-return process and where time is lost today.
- 02
Business case
We quantify savings and payback before developing. You get figures upfront.
- 03
Development
We build the agent, connect your systems and validate with real data.
- 04
Operation
We monitor quality and human escalation. The agent adapts to changes.
FAQ
Common questions.
How do I automate customer service with AI?
With an agent that accesses the customer context, understands intent and resolves the case by executing in your systems, across all channels and escalating to a person when necessary.
Does it replace my support team?
No. It resolves the first layer of every conversation and leaves to people what requires human judgment, with full context.
Which channels does it serve?
WhatsApp, webchat, Instagram, email and voice, from a unified inbox.